Shipping and Return Policy
SHIPPING
- All the orders will be shipped within 72 hours from the placement of the order. It might take a little longer during holidays or any other state declared holidays.
- We are committed to bringing a smile to your face. Free shipping for all orders.
- Delivery time may vary depending on the destination. For Metro cities, the order will reach you within 6-7 days. For Non-Metro destinations, it may take 3-14 days.
- Currently, we provide only domestic shipping.
CANCELLATIONS
- You can cancel your order any time before an order is shipped. A convenience charge of Rs. 20.00 will be deducted from the order amount before making the refund in that case.
- An order CANNOT be cancelled after shipment.
- In the unlikely event of cancellation of your order from our end, the full payment will be refunded to the original payment source.
RETURNS
- We do not accept any returns or exchanges unless the customer received a wrong order or there is a major manufacturing defect due to the hygienic nature of the product.
- In case of wrong/incomplete order or defective product, the unused product can be returned in the original condition. We will make the refund to your original payment source after receiving and inspecting the returned product.
- If you want to return a product, inform us via email info@picksparrow.com or Whatsapp us @ 9895 9998 39. Once we confirm the return, you will have to ship the unused product back to us. Shipping charges are to be borne by the customer.
- A convenience charge of Rs.50.00 will be deducted from the order amount before making the refund.
Please Note: Do not accept the order if the packaging has been tampered with or damaged. Please inform us at info@picksparrow.com or Whatsapp us @ 9895 9998 39 mentioning your order reference number.